Contact Platinum Home Comfort

1. Diagnostic Fee

• Every service call includes a diagnostic fee.

• The diagnostic fee is waived if the repair is approved by the homeowner during the appointment.

• If no repair is approved, the diagnostic fee remains due.

• This fee covers travel, time on site, and full system evaluation.

2. Invoices & Payment

• Invoices are emailed immediately after the appointment.

• All invoices include a secure payment link.

• Accepted payment methods: e-transfer, debit, credit, cash.

• Payment is due upon completion, unless a prior written arrangement exists.

3. Customer Responsibilities

• Provide safe, clear access to all equipment.

• Secure pets and keep children away from the work area.

• Provide accurate details about the issue or symptoms.

• An adult (18+) must be present during the appointment.

4. Warranty

• 30-day labour warranty on repairs.

• 1-year labour warranty on new installations.

• Manufacturer warranties apply to all parts and equipment.

• Customer-supplied parts carry no warranty from Platinum Home Comfort.

5. Cancellations

• Notify me as early as possible if you need to cancel or reschedule.

• If I am already en route or on site, a cancellation fee may apply.

6. Safety & Access

• Service may be refused or stopped if conditions are unsafe or equipment is inaccessible.

• Hazardous environments void the appointment and may incur fees.

7. No Pressure Sales

• I provide honest, straightforward recommendations based on system condition.

• No upselling, no commissions, no surprises.