Last Updated: December 2025

Platinum Home Comfort (“we”, “us”, “our”) stands behind the quality of our workmanship and the products we install. This Warranty Policy explains what is covered, what is not covered, and the responsibilities of both the customer and Platinum Home Comfort.

By using our services, you agree to the terms outlined below.

1. Labour Warranty

Unless otherwise stated in writing at the time of service:

1.1 Standard Labour Warranty

• 30 days on labour for repairs

• 1 year on labour for new installations (furnaces, air conditioners, water heaters, tankless units, fireplaces, IAQ products, thermostats)

Warranty covers workmanship issues only — not part failures, manufacturer defects, or system-related problems.

1.2 Exclusions

Labour warranty does not cover:

• Issues caused by improper use, neglect, or lack of maintenance

• Failures of old or pre-existing components

• Problems unrelated to the service performed

• Customer-supplied parts or equipment

• Damage caused by weather, utilities, animals, or environmental factors

• Any system operating outside of manufacturer specifications

2. Parts Warranty

2.1 Manufacturer Warranty

All new parts and equipment carry a warranty directly from the manufacturer.
Coverage varies by brand and product type.

We will assist in warranty processing where possible, but the approval and timeline are solely controlled by the manufacturer.

2.2 Customer-Supplied Parts

Customer-provided parts carry no warranty from Platinum Home Comfort, neither on:

• Part performance

• Labour

• Failure after installation

3. Warranty Service Calls

3.1 No-Charge Warranty Visits

A warranty visit is only free when the issue is directly caused by our workmanship.

3.2 Standard Diagnostic Fee Applies If:

• The problem is unrelated to our previous work

• A different part or component failed

• The equipment is old, deteriorated, or unstable

• The customer did not follow recommended repairs

• Filters were not changed or maintenance was not performed

• The issue is caused by utilities, weather, or environmental conditions

• There are venting, electrical, plumbing, gas supply, or structural issues outside our control

3.3 Replacement of Parts Under Warranty

If a part is under manufacturer warranty:

• The manufacturer may provide the replacement part

• Labour for replacement may or may not be covered, depending on the warranty terms

• Labour to replace a manufacturer-warrantied part is typically billable unless otherwise stated

4. Installation Warranty Conditions

Installation warranties are void if:

• The system is modified by another technician

• Customer performs repairs or adjustments

• Maintenance is not performed as recommended

• Equipment is used in ways not intended by the manufacturer

• Environmental issues such as hard water scaling affect system performance (common for tankless units)

• Venting, gas supply, or electrical conditions are altered after installation

5. Homeowner Responsibilities

To maintain warranty coverage, the customer agrees to:

• Replace filters regularly

• Maintain the system per manufacturer recommendations

• Provide safe and clear access to equipment

• Follow usage instructions

• Address recommended repairs in a timely manner

• Not operate unsafe or failing equipment against advice

6. Limitations of Warranty

This warranty does not cover:

• Secondary or consequential damages

• Water damage, flooding, or freezing

• Mold, IAQ issues, or humidity problems

• Damage caused by pests or wildlife

• Misuse, tampering, or negligence

• System failures caused by external conditions

• Cosmetic defects that do not affect operation

Our liability is limited to the labour performed and only for issues directly caused by our workmanship.

7. Contact for Warranty Claims

To request warranty service, contact:

Platinum Home Comfort
Email: info@platinumhomecomfort.ca
Phone: 519-212-8572

12 Winter Court
Cambridge, Ontario, Canada

N1R6C6