Last Updated: December 2025

Platinum Home Comfort (“we”, “us”, “our”) performs all HVAC, gas, and mechanical services with professionalism, safety, and care. However, due to the complexity of mechanical systems, pre-existing conditions, and circumstances beyond our control, the following disclaimer outlines the limits of our liability.

By using our services, you agree to the terms listed below.

1. No Guarantee of System Condition Prior to Service

We are not responsible for:

• Pre-existing equipment failures

• Code violations installed by previous contractors

• Hidden damage, corrosion, improper installations, or unsafe work performed before our arrival

• Age-related deterioration or unpredictable system issues

Any recommendations made are based on observed conditions at the time of service.

2. No Liability for Post-Service Failures

After service is completed, we are not responsible for:

• New or unrelated failures

• Additional parts breaking during operation

• Wear-and-tear components failing shortly after the appointment

• Damage caused by customer use, incorrect settings, or lack of proper maintenance

• Fluctuations in weather, gas supply, water quality, or electrical issues

Mechanical systems can fail without warning; we cannot guarantee future performance.

3. No Liability for Consequential or Secondary Damages

To the fullest extent allowed by law, we are not liable for:

• Water damage, flooding, leaks, or frozen pipes

• Loss of heat, hot water, or air conditioning

• Property damage caused by equipment failure

• Mold, humidity issues, or IAQ problems caused by system malfunctions

• Loss of productivity, business interruption, or financial loss

Our responsibility is limited to the service performed at the time of the appointment.

4. Customer Responsibility for System Decisions

Customers are responsible for:

• Choosing to repair or replace equipment

• Following provided recommendations

• Scheduling required maintenance

• Ensuring safe operating conditions

If a customer declines recommended repairs, upgrades, or replacements, they assume all risks associated with continued equipment use.

5. Third-Party Products, Parts & Manufacturer Issues

We are not responsible for:

• Manufacturer defects

• Delayed warranty approvals

• Failure of customer-supplied parts or equipment

• Performance of aftermarket or off-brand components

• Issues caused by parts sourced outside of our supply chain

Customer-supplied parts carry zero warranty from Platinum Home Comfort.

6. Environmental & Utility Factors

We are not liable for problems caused by:

• Power outages or surges

• Water pressure fluctuations

• Gas supply issues

• Hard water conditions affecting tankless systems

• Venting obstructions caused by weather, wildlife, or debris

These conditions are outside of our control.

7. Access, Safety & Property Conditions

We reserve the right to refuse or cancel service if:

• The working environment is unsafe

• Equipment is inaccessible

• Pets or children interfere with safe operation

• There are hazardous materials, infestations, or structural concerns

Customers are responsible for ensuring a safe workspace.

8. Limits of Advice & Recommendations

Any advice provided verbally or in writing is based on information available at the time.
We cannot guarantee outcomes when recommendations are not followed.

9. Limitation of Liability

To the maximum extent permitted under Ontario law, Platinum Home Comfort’s liability is strictly limited to:

• The cost of labour performed, not equipment value

• Work completed during the service appointment

• Issues directly caused by negligent workmanship (as determined by us)

No other warranties or guarantees apply unless stated in writing.

10. Questions

For more information, contact:

Platinum Home Comfort
Email: info@platinumhomecomfort.ca
Phone: 519-212-8572

12 Winter Court
Cambridge, Ontario, Canada

N1R6C6