Last Updated: December 2025

Welcome to Platinum Home Comfort (“we”, “our”, “us”). By accessing our website, booking a service, or engaging with our company in any way, you agree to the following Terms of Service. These terms are designed to protect both you (the customer) and us (the service provider) by ensuring clear expectations and legally sound boundaries.

If you do not agree with any part of these terms, please do not use our website or request our services.

1. Services Provided

Platinum Home Comfort provides HVAC installation, repair, diagnostics, inspections, water heater/tankless services, gas fireplace services, IAQ/smart comfort products, and related mechanical work within our licensed scope.

All work is performed by a licensed technician or under proper certification as required in Ontario.

We reserve the right to refuse service for safety concerns, unlawful requests, unsafe equipment, or abusive behavior.

2. Quotes, Pricing & Payments

2.1 Quotes

• All quotes are estimates unless clearly stated as a fixed price.

• Pricing may change if additional issues are found during the job.

2.2 Diagnostic Fees

• Diagnostic fees are required to assess equipment and are non-refundable, regardless of repair decisions.

• Standard and emergency diagnostics may differ in price.

2.3 Payments

Payment is due upon completion of service unless otherwise arranged in writing.
We accept:

• E-transfer

• Debit/credit

• Square terminal

• Cash

• Digital QuickBooks payments

Late or unpaid invoices may be sent to collections after reasonable attempts to resolve the matter.

3. Customer Responsibilities

To ensure safe and efficient service, customers agree to:

• Provide safe, unobstructed access to the equipment

• Ensure pets and children are safely away from work areas

• Disclose known issues with equipment

• Provide accurate service address and contact information

• Obtain any required homeowner or landlord approvals

Failure to provide safe working conditions may result in service cancellation and a service fee.

4. Scheduling, Cancellations & Rescheduling

4.1 Appointments

Appointment times are approximate. Factors like emergencies, traffic, weather, or previous jobs may affect arrival windows.

4.2 Cancellations

We ask for reasonable notice for cancellations or rescheduling.
Same-day cancellations may be subject to a fee if mobilization has already begun.

5. Warranty & Liability

5.1 Labour Warranty

• Labour warranty length varies by service and will be stated at the time of work.

• Warranty does not cover issues caused by misuse, neglect, homeowner-performed work, or pre-existing system problems.

5.2 Manufacturer Warranties

• All equipment warranties are governed solely by the manufacturer.

• We help guide the process but do not control approvals or timelines.

5.3 Liability Limitations

To the fullest extent allowed by law:

• We are not liable for consequential damages (e.g., property damage due to equipment failure, loss of heat/hot water, frozen pipes, business losses).

• We are not responsible for pre-existing code violations, unsafe installations done by others, or unforeseen failures of aging equipment.

• Customer assumes responsibility for decisions to repair vs. replace equipment based on our recommendations.

6. Website Use & Content

All content on our website—including logos, images, written material, and branding—is owned by Platinum Home Comfort and may not be copied, reproduced, or distributed without permission.

Unauthorized use may result in legal action.

7. Accuracy of Information

While we strive to provide accurate service information, pricing, and HVAC resources on our site, errors may occur.
We reserve the right to:

• Correct mistakes

• Update information

• Modify services or prices at any time without notice

8. Third-Party Services

We may link to or rely on third-party tools (e.g., payment processors, scheduling systems, analytics providers).
We are not responsible for the content or performance of external websites or platforms.

9. Termination of Service

We reserve the right to cancel or refuse service at any time in cases of:

• Unsafe conditions

• Harassment or abusive behavior

• Illegal activity

• Non-payment or fraudulent activity

10. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario, Canada.
Any disputes will be handled within Ontario jurisdiction.

11. Contact Information

For questions regarding these terms, please contact us:

Platinum Home Comfort
Email: info@platinumhomecomfort.ca
Phone: 519-212-8572

12 Winter Court
Cambridge, Ontario, Canada

N1R6C6