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Privacy Policy

Updated December 2025

 

Platinum Home Comfort (“we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you interact with our website, request service, or engage with our business.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide HVAC services, communicate effectively, and improve customer experience. The types of information we may collect include:

a) Personal Information

Provided directly by you:

  • Name

  • Address

  • Email address

  • Phone number

  • Service location details

  • Payment information (processed securely by third-party providers)

b) Technical Information

Automatically collected when you visit our website:

  • IP address

  • Browser type & device information

  • Pages visited, time spent, and navigation patterns

  • Cookies and similar tracking technologies

c) Service Information

Collected during:

  • Appointment booking

  • Diagnostic visits

  • Maintenance/installation service calls

  • Warranty requests

  • Online forms and customer submissions

2. How We Use Your Information

We use information strictly for business purposes, including:

  • Scheduling and delivering HVAC services

  • Providing quotes, invoices, payment options, and receipts

  • Customer communication (email, phone, SMS)

  • Website performance and analytics

  • Improving service quality and customer experience

  • Safety, recordkeeping, and compliance obligations

  • Fraud prevention and security monitoring

We do NOT sell, trade, or rent your personal information to anyone. Ever.

3. How We Share Information

We may share information only when necessary:

a) Service Providers

Trusted third parties who assist with:

  • Payment processing (e.g., Square, QuickBooks)

  • Website hosting and security

  • Appointment scheduling

  • Email and communication tools

These providers are required to maintain the confidentiality and security of your data.

b) Legal Requirements

We may disclose information if required to:

  • Comply with a legal obligation

  • Protect our rights, property, or safety

  • Assist law enforcement when authorized

4. Cookies & Tracking

Our website may use cookies to:

  • Improve site performance

  • Track analytics

  • Personalize user experience

Visitors can disable cookies in their browser settings, but certain features of the site may not function properly without them.

5. Data Storage & Security

We take strong measures to protect your information from unauthorized access, alteration, disclosure, or misuse.

Security measures include:

  • Encrypted communication (HTTPS)

  • Secure password-protected systems

  • Industry-standard encryption from payment providers

  • Limited staff access to sensitive information

Although we take every reasonable step to protect your data, no method of electronic transmission is 100% guaranteed. You use the website at your own risk.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Request deletion (where legally permitted)

  • Withdraw consent for marketing communications

Requests can be made by contacting us directly.

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of any third-party sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time to reflect:

  • Changes in law

  • Changes in our services

  • Security enhancements

The “Last Updated” date will always reflect the most current version.

10. Contact Us

For questions about this Privacy Policy or your personal information:

Platinum Home Comfort

12 Winter Court
Cambridge, Ontario, Canada

N1R6C6
Email: info@platinumhomecomfort.ca
Phone:519-212-8572

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