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When your gas fireplace won’t ignite, keeps shutting off, or just isn’t burning the way it should, you need a certified gas technician you can trust. I handle every fireplace repair personally at Platinum Home Comfort, using proper diagnostics and safety testing to find the real issue before replacing any parts. I service all makes and models across Cambridge, Kitchener-Waterloo, Guelph, and nearby areas. If you want fast, honest fireplace repair with upfront pricing and no upsells, you're in the right place.
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Rated 5 stars by local homeowners in Cambridge on Google
Licensed & Insured
Your home and equipment are protected. All HVAC work is completed to Ontario safety codes and backed by proper certification and insurance.
Fast Response Times
I respond quickly, communicate clearly, and get your heating or cooling issue handled without delays.
Honest, Upfront Pricing
Every job is quoted before I start. No upsells, no pressure, no surprises—just fair pricing you can trust.
Quality Workmanship
From repairs to installations, I bring certified training, real-world experience, and attention to detail to every job.
What Is Included in Your Gas Fireplace Repair
Clear diagnostics, full safety testing, and reliable fixes.
Pilot & Ignition Diagnostics
I inspect and test the pilot assembly, ignition system, thermocouple, thermopile, and all safety sensors. If your fireplace won’t stay lit, this is where I find the cause.
Honest Repair Options
Once I find the issue, I explain it in plain language and lay out your options. No pressure, no unnecessary part replacement—just honest guidance to help you make the right decision.
Quality Repairs & Safety Testing
I complete the repair using proper testing, verify ignition, adjust flame quality, and make sure your fireplace is running safely before I leave.
How I Handle Your Gas Fireplace Repair From Start to Finish
Clear steps, honest communication, and certified diagnostics on every fireplace.
Step 1: Diagnose the Problem Safely
I inspect the fireplace from top to bottom, pilot assembly, ignition system, thermocouple, thermopile, sensors, burners, venting path, and all safety controls.
No guessing. No unnecessary part swaps. I find the real cause.
Step 2: Explain the Issue & Your Options
Once I locate the problem, I show you exactly what failed, why it happened, and what your repair options are.
You get transparent pricing, clear recommendations, and zero pressure to replace anything you don’t need.
Step 3: Complete the Repair the Right Way
I repair the issue using professional techniques and manufacturer-approved parts.
Then I clean the burner and glass, verify ignition, adjust flame quality, check for gas leaks, and confirm safe CO levels before I leave your home.
Need fast, safe, and reliable gas fireplace repair in Cambridge, Kitchener-Waterloo, Guelph, or a nearby community? I’m ready to help.
Gas Fireplace Repair FAQ
Clear answers to common fireplace questions from a certified HVAC technician.
Do you diagnose the issue properly or just replace parts?
I diagnose the real issue before replacing anything. I test the pilot assembly, ignition components, thermocouple, thermopile, sensors, valves, and safety controls to find the exact cause.
No guessing — no unnecessary parts.
Why does my gas fireplace light and then shut off?
This usually comes from a weak thermocouple, a failing thermopile, a dirty pilot assembly, or a safety sensor doing its job.
I clean, test, and repair the ignition system so the fireplace burns steadily and safely.
Is a burning smell or strange odor dangerous?
Sometimes. Dust burning off after long periods of non-use is normal, but chemical smells, soot, or “hot metal” odors can indicate airflow restrictions, blocked burners, or unsafe combustion.
I inspect the fireplace, verify safe operation, and correct the issue.
Why is my flame small, orange, or uneven?
Poor flame quality usually comes from a dirty burner, improper air shutter adjustment, or restricted airflow.
I clean the burner, adjust the mixture, and make sure the flame burns bright, clean, and steady.
Can gas fireplaces produce carbon monoxide?
Yes — if they’re not burning properly or venting correctly.
I test combustion, check CO levels, inspect gaskets and venting, and make sure everything is operating safely before I leave.
Do gas fireplaces need annual maintenance?
Absolutely. Dust, carbon buildup, and worn ignition components can cause shutdowns or unsafe flame behavior.
A yearly cleaning and inspection keeps your fireplace reliable, safe, and burning like new
Is repair cheaper than replacement?
In most cases, yes. Gas fireplace parts can often be repaired or replaced for far less than the cost of a new unit.
If a replacement is the better long-term option, I’ll explain why and help you make the right choice — no pressure.
Gas fireplace acting up? Get certified diagnostics and fast, reliable repair today.
Local Gas Fireplace Repair in Cambridge, Kitchener-Waterloo, Guelph & Nearby Communities
I provide certified gas fireplace repair across Cambridge, Kitchener, Waterloo, Guelph, Breslau, Ayr, and surrounding areas. Every service includes proper diagnostics, clear communication, and quality workmanship using certified practices.
Whether your fireplace won’t ignite, keeps shutting off, has weak flames, or is showing safety concerns, I find the real issue and fix it the right way. I stand behind my work and deliver dependable service homeowners trust.
Warm, safe, and reliable — that’s the Platinum way.